Provided here is a presentation for facilities collaborating in Advancing Excellence’s Healthcare Quality Campaign, outlining procedures and suggestions to greatly improve resident satisfaction and improve both quality and performance of nursing homes and assisted living facilities. There are seven total strategies, with each providing sub-contents on ways to improve the quality of life for both staff and residents.

Please note, this is the original version of the change package. The edited second version is here:

The overall strategies that are covered in this presentation are:

  • Lead with a sense of purpose
  • Recruit and retain quality staff
  • Connect with residents in a celebration of their lives
  • Nourish teamwork and communication
  • Be a continuous learning organization
  • Provide exceptional compassionate clinical care that treats the whole person
  • Construct solid business practices that support your purpose
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National Nursing Home Quality Care Collaborative Change Package (Version 1)




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