Patients & Family need the highest level of 2 WAY communication available to provide valued information in the overall healthcare process.
Quality of care
With advances in science and technology the quality of care should alway be improving.
All stake holders
Everyone in the healthcare process should not only have a voice but access to information important to quality of care, full transparency.
In September 2016, the Centers for Medicare & Medicaid Services (CMS) and its contractors continued the work of the Advancing Excellence in America’s Nursing Homes Campaign to make nursing homes better places to live, work and visit by promoting quality and performance improvement in nursing homes through individualized, person centered care. Subsequently, the Campaign continued and was renamed the National Nursing Home Quality Improvement Campaign.
The Campaign site was operated through a contract with CMS, which will end on July 17, 2019, and unfortunately, the site will no longer be supported by CMS but a concerned group of healthcare stakeholders has stepped to help fill the void left behind by government cuts. Please know we are not funded by CMS, and Medicare but will do the best we can to provide tools and resources to continue Quality Assurance in healthcare!
Consumers & Families
Our goal is to educate, equip and empower you the patient and families providing tools to help give you the peace of mind you deserve. In this time of technology we will leverage crowd sourced data from you the patient to help increase the quality of care but the speed in which change happens.
5 Star Review Program
We have launched a patient review portal with all facilities that allows patients and families to provide real-time feedback about care and quality of service.
We are working directly with stakeholders who make improvements based on your suggestions and feedback using our network of providers, caregivers, doctors, scientists and volunteers who are dedicated to keeping QUALITY on the TOP OF EVERYONES mind even in these crazy COVID times. Chaos is not an excuse for lowered standards of care!
Get Involved With Your care
Many experts have sought to define health quality. The simplest definition comes from considering what it means for you as a patient:
You can access and receive the right care for your condition, in the right place, the first time.Your health care providers communicate with you in ways you understand, and involve you in making decisions about your care.Your care does not result in avoidable complications like infections, falls or unnecessary hospital revisits.
Ask Your Doctor Questions
Quality health care is a team effort, and you play an important role. Talking with your doctor builds trust and leads to better results, quality, safety, and satisfaction. One of the best ways to communicate with your doctor and health care team is by asking questions.
Appoint a Representative
As a Medicare beneficiary, you have the right to appoint a representative if you need help filing an appeal or complaint. Your representative can be a family member, friend, advocate, attorney, doctor, or anyone else you trust to act on your behalf.
A Medicare beneficiary can agree to participate in a process called Immediate Advocacy with her or his health care provider to get an answer to a concern quickly.
Immediate Advocacy is an informal alternative dispute resolution process used to quickly resolve a verbal complaint a Medicare beneficiary (or his or her representative) has regarding the quality of Medicare-covered health care received or services that accompany medical care (e.g. medical equipment).
Your Discharge Plan
When leaving the hospital or any care setting, ask your doctor for written discharge instructions. Review them with your doctor to make sure you understand them.
If you have a chronic disease like heart failure or diabetes, ask your health care provider about any “red flags” that indicate your condition requires additional attention. Ask them what you can do to be healthier, such as changing the way you eat or being more physically active.